We make an effort to keep our customers happy and allow, in some cases, the option to a refund. We reserve the right to accept or decline your petition to a refund, depending on the value of the product(s) in question and or the reason(s) of why you are filing for a refund. (a) If you did not receive the product within the estimated time (45 days not including 2-5 day processing and may be extended for holidays and or customs timing) you may request a refund or a reshipment. (b) If you received the wrong item you can request a refund or exchange depending on the item(s) value.
You can submit refund requests within 15 days after the estimated period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
There will not be any refunds for orders that did not arrive to the destination due to external circumstances outside the control of My RockStar Pet, like failing to provide the correct shipping address or contact information or customs retention. There are no refunds on clearance items.